Privacy Policy

Account & profile information

• Name, email address, phone number, and password (or social/Google login token)
• Date of birth, gender, and profile photo (optional)
• Gym membership ID, branch/location, and membership plan details

Payment information

• Billing name and transaction history for membership fees, class bookings, or in-app purchases
• Payments processed through bKash, Nagad, SSLCommerz or card networks — we do not store full card numbers or mobile wallet PINs on our own servers

Device & usage data

• Device model, operating system, unique device identifiers, IP address, and app crash logs
• Pages viewed, features used, session length, and push-notification interactions

Because Wellness is a fitness application, we may collect sensitive health-related information, including:

• Height, weight, body-fat percentage, and body measurements you enter
• Workout logs, sets, reps, calories burned, and personal records
• Heart rate, steps, sleep, and other data synced from wearables (e.g. Apple Health, Google Fit, Fitbit, Mi Band) with your explicit permission
• GPS location during outdoor runs or cardio sessions, if you enable location tracking
• Progress photos you choose to upload

• To create and manage your account and gym membership
• To track workouts, generate progress reports, and personalize training plans
• To process payments, renewals, and issue receipts
• To send class reminders, membership expiry alerts, and promotional offers (you can opt out any time)
• To improve app performance, fix bugs, and develop new features
• To detect fraud, enforce our Terms & Conditions, and comply with legal obligations

We do not sell your personal or health data. We share information only in these situations:

• Service providers — payment gateways, cloud hosting, SMS/push-notification providers, and analytics tools that process data on our behalf under confidentiality obligations
• Your assigned trainer or gym branch staff — limited to workout plans and attendance needed to support your training
• Legal requirements — if required by law, court order, or to protect the rights, safety, or property of our users or the public
• Business transfers — in the event of a merger, acquisition, or sale of assets, with continued protection under this policy

If you are enrolled with a personal trainer or a specific branch, that trainer/branch admin may view your workout history, attendance, and membership status through their dashboard to deliver coaching services. They do not receive your payment credentials or account password.

Our website and app may use cookies, SDKs, and similar technologies to keep you signed in, remember preferences, and understand how the app is used (e.g. Google Analytics, Firebase). You can control cookie preferences through your browser settings and manage app tracking permissions through your device settings.

Data is stored on secure servers with encryption in transit (HTTPS/TLS) and access controls limiting who inside our team can view sensitive records. We retain your data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, or dispute-resolution requirements — typically up to X months/years after account closure, after which it is deleted or anonymized.

• Access & correction — view and update your profile and health data directly in the app's settings
• Deletion — request deletion of your account and associated data by contacting us; some records may be retained where legally required
• Withdraw consent — disconnect wearable syncing or disable location/health permissions at any time from your device settings
• Marketing opt-out — unsubscribe from promotional emails/SMS or disable push notifications in-app

Wellness is intended for users aged 16 and above (or the age of digital consent in your jurisdiction). We do not knowingly collect data from children under this age. If we learn that we have inadvertently collected such data, we will delete it promptly.

If our servers or service providers are located outside Bangladesh, your data may be processed in another country. Where this happens, we take reasonable steps to ensure it remains protected consistent with this policy.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified in-app or via email, and the "Last updated" date at the top of this page will be revised.